Terms of Agreement

These terms apply when you hire us to rescue, rebuild or replace a website or application. They sit alongside our Terms of Use and our Privacy Policy.

If we sign a separate written agreement with you for a specific project, that agreement wins wherever the two disagree.

Every engagement begins with a consultation, and it costs you nothing.

Most people can explain what they need in a short conversation. We look at your site before we talk, tell you what we find, and tell you what it would cost to fix. You are free to take that information and do nothing, or take it elsewhere. There is no obligation and no follow-up unless you ask for one.

Where the free consultation ends. The free conversation covers understanding what you need. If the work moves into product discovery, requirements gathering or application design — meaning sustained work to define something that does not yet exist — that becomes a separate paid engagement, scoped and quoted in writing before any further work happens.

We will tell you when we think we have reached that line. We will not do discovery work and invoice you for it afterwards.

Repeat consultations. Consultations are for people preparing to make a decision. Where someone books repeatedly without moving toward one, we may ask for a paid consultation or a written brief before scheduling again.

We do not take a deposit to start, and we do not hold your place with a payment.

After the consultation, if you want to go ahead, we send you a written scope with a fixed price. Work begins when you approve it.

Fixed price. Every project is quoted at a fixed price before work starts. We do not bill by the hour on rescue work, and the price does not move unless the scope does.

Wireframes first. You see the layout before we write a line of code.

One revision round is included. Additional rounds are quoted separately.

Nothing is added mid-build without a written change order. If you ask for something outside the agreed scope, we tell you what it costs and wait for your written approval. This protects both of us.

Timelines move if you do. Where the schedule depends on something from you — approvals, content, access to an account — a delay on your side moves the delivery date by the same amount. We will always tell you when that has happened.

This is the part that matters most, and it is why people come to us.

On completion and final payment, you receive:

• Full source code. Everything we built, handed over to you.
• A Certificate of Ownership. A written record that the work is yours.
• Your domain, in your name. If your domain was registered in someone else's account, we move it into yours.
• Every credential. Logins, keys and passwords, in your name.
• Build documentation. Written in plain language, not developer notes.
• A training session, so someone in your business can actually use it.
• Thirty days of fixes for anything that does not work as agreed.

Ownership transfers on final payment. Until final payment clears, the work remains ours. After it clears, it is entirely yours.

You can leave with all of it. There is no subscription required to keep your site working, and nothing we hold back. If you want to move your site to another provider the week after handover, everything you need is already in your hands.

You do not have to host with us.

If you would like us to host your site and handle future updates or enhancements, that is available for a small monthly fee, quoted separately. It is entirely optional, it is never a condition of the build, and you can cancel it at any time and take everything with you.

If you choose not to host with us, our responsibility ends at handover, and any running costs — hosting, domain renewal, third-party services — are billed to you directly by those providers.

Schedule. Payment is staged across the project. The exact split is set out in your written scope. Final payment is due at handover, and ownership transfers when it clears.

Late payment. Where an invoice is unpaid past its due date, we may pause work until it is settled. We will tell you before we do.

Currency and tax. Prices are quoted in US dollars for NBLK LLC engagements and pounds sterling for NBLK Global Ltd engagements. Tax is added where applicable.

For us to do this work, you need to:

• Give us honest access to what exists, including anything you are embarrassed about
• Confirm you have the right to the content, images and code you ask us to use
• Respond to approval requests within the agreed window
• Tell us if anything about your business changes mid-build

We are not responsible for delays or problems caused by incomplete or incorrect information.

Work done by others. We rescue sites built by other people. We are not liable for problems in the original build, for data lost before we were involved, or for anything a previous developer did or failed to do.

Third-party services. Where your site depends on a service we do not control — a payment processor, a hosting provider, a platform — we are not responsible for their outages, price changes or decisions.

Recovery of lost access. We will help you recover a domain or account where we can. We cannot guarantee it, particularly where the registrant is a business that no longer exists.

Search rankings. We build sites properly and follow current best practice. We do not guarantee any particular position in search results, because nobody honestly can.

By you. You can stop at any time. You pay for the work completed to that point, and we hand over what has been built.

By us. We may end an engagement where payment is overdue, where we have been given false information, or where the work turns out to require something we cannot lawfully or competently do. If we end it, you pay only for completed work and we hand over what exists.

What you already own stays yours. Your content, your images, your brand, your data. We never claim any of it.

What we build becomes yours on final payment: the code we wrote for you, the layouts we designed for you, and the configuration that makes it run.

What stays ours. We reuse our own internal tools, libraries and standard components across clients. Those remain ours, and you receive a permanent, unlimited licence to use them as part of your build, for as long as you like, with no fee. This does not restrict what you can do with your site — you can host it anywhere, change it, or hire anyone else to work on it.

Third-party components. Some builds include open-source software written by others, which comes with its own licence. We list these in your build documentation.

Showing your work. We may show your project in our portfolio, including before-and-after images. Tell us if you would rather we did not, and we will not. We never publish your data, your customers' information, or anything behind a login.

We treat what you tell us as confidential, and we expect the same in return. Where the work involves regulated data — health records, financial information — we sign a separate data agreement before we touch it.

For thirty days after handover, we fix anything that does not work as set out in your approved scope, at no charge.

This covers faults in what we built. It does not cover changes you want, new features, problems caused by someone else editing the site afterwards, or failures in a third-party service.

After thirty days, further work is quoted separately, or covered by an optional hosting arrangement if you have one.

What we do not warrant. We do not warrant that your site will be free of every possible fault, that it will work identically in every browser ever made, or that it will achieve any particular commercial result.

Our total liability on any engagement is limited to what you paid us for it.

We are not liable for indirect losses — lost profit, lost business, lost opportunity — arising from the work or from any delay in it.

Nothing here limits liability that cannot lawfully be limited.

Neither of us is liable for a delay caused by something genuinely outside our control — a major outage at a service provider, a natural disaster, a change in law. We will tell you promptly and agree a revised date.

If any part of these terms turns out to be unenforceable, the rest still applies.

You may not transfer this agreement to someone else without our written agreement, which we will not refuse unreasonably. If you sell your business, tell us and we will normally agree.

We may not subcontract any part of your build without telling you first.

Anything formal — a change order, a cancellation, a complaint — should be in writing by email to the addresses below. Email is sufficient; nothing here requires a posted letter.

Before starting formal proceedings, contact us and give us thirty days to resolve it. Most things can be settled with a conversation.

We may update these terms. Changes apply to new engagements, not to work already agreed. Your signed scope governs your project regardless of what changes here afterwards.

Engagements with NBLK LLC are governed by the laws of the State of New York.Engagements with NBLK Global Ltd are governed by the laws of England and Wales.

United StatesNBLK LLC767 Broadway #1624New York, NY 10003info@mysitebroke.co

United KingdomNBLK Global Ltd275 New North Road #1540Islington, London, N1 7AAinfo@mysitebroke.co.uk