Questions people ask us
These are the questions owners ask us most. The short answer is first, so you can stop reading as soon as you have what you came for.
What is Site Rescue?
A repair and rebuild service. We take on sites and apps that broke, that nobody can edit any more, or that came out of an AI tool and could not hold together. It is part of NBLK® LLC.
Do you fix my site, or replace it?
Both happen. Small faults get fixed where they stand. Most rescues turn into a rebuild: the same site made again on something solid, with the parts it never had in the first place.
Why rebuild instead of patching?
Because patching a build that was never sound keeps costing. When the base is weak, each fix lifts the next problem into view. A rebuild ends that cycle, and you end up owning the result.
Will I lose my content?
In almost every case, no. Your words, pictures and documents come across. Whether the domain comes with you depends on who holds it today. That is a job of its own, set out in taking back your domain.
Who owns the result?
You do, completely. The code, the build, the accounts. You get a certificate of ownership that says so in writing.
What is the handoff document?
A plain description of how your product is put together and where each piece lives. It exists so that no part of your build sits only in one person's head, ours included.
Is there a guarantee?
Yes. Ninety days on everything we build.
Do I pay a subscription?
No. Nothing is billed monthly for the build.
How much does a rebuild cost?
$399 for a small, simple site. $400 to $1,500 for a business site that has grown. $1,500 to $4,500 when it runs your business, with bookings or payments. The page on rebuild cost breaks it down.
How much will I save?
From our own rebuild work, clients save between $75 and $650 a month once the platform and plugin fees stop.
How long does it take?
It depends on size, and we tell you on the call. An emergency fix is finished within 24 hours of the signed agreement.
My developer vanished. Can you still help?
Yes, and it is one of the most common calls we get. See what to do when your developer disappears.
I don't control my domain. Is that fixable?
Almost always. The figure from our own rebuild work is 43% — owners not in control of the domain their business runs on. It is paperwork more often than it is technical.
Can you work on an app, not just a website?
Yes. Plenty of AI-built apps have come to us and been saved, and we build serious back ends for clients in New York and far outside it.
What does "full-stack" mean here?
It means we handle the whole thing: the screens people use, the systems underneath that hold the data, and the connections between them.
What is a back end?
The part nobody sees: where your information is stored, moved and protected. A site without one can show pages but cannot really run anything.
My app loses data or shows the wrong numbers. What is that?
Usually a back end that was never designed, only improvised. See when your site needs a real back end.
Can you connect my site to the other systems I use?
Yes. That work is called an integration: teaching two systems to pass information to each other. We are authorized developers with many third-party systems.
Can you automate work my staff do by hand?
Often, yes. If a person is retyping the same information between two places, that is usually a job a system can do instead.
How do you protect sensitive information?
With end-to-end encryption, which means the data is unreadable both on its way and in storage, so only the right system can open it. Before we touch anything sensitive we sign a business associate agreement and a non-disclosure agreement.
Do you work with any industry?
Yes. Any industry.
My site was built with Lovable, Bolt, Replit, v0 or Cursor. Can it be saved?
Usually. What is salvageable is the idea and the screens; what needs real work is everything underneath. Start at AI builds.
Can you get my site off Wix or Squarespace?
We move you off them entirely. Wix's own support page says a Wix site has to be hosted and operated on Wix's servers, so there is nothing to export; the rebuild is what frees you.
Will I lose my Google ranking?
Not if the move is handled properly, with addresses mapped across. It is covered on the moving off a builder page.
My site is more than ten years old. Is that bad?
It is common. The figure from our own rebuild work is 62% — sites past the ten-year mark, with nobody left to call about them.
Something is broken right now. Tonight.
That is what emergency fixes are for. One call, the agreements signed, and the fix done within 24 hours of signing.
What happens on the free call?
Fifteen minutes. You describe what is wrong; we give you our read on it and the cost of putting it right. No pitch, and no follow-up unless you ask for one.
What do you need from me to start?
Access to what exists, and honesty about what state it is in. We have seen worse, and we are not here to judge the last build.
Do you work with businesses in the UK or outside the US?
Yes. The UK side is NBLK® Global Ltd, registered in England and Wales, and the work is fully remote, so we rescue sites and apps overseas too. Our New York evening is your morning in Britain. See UK rescues and London.
If your question isn't here, ask it on the call.
Book a Rescue
Fifteen minutes, free, no pitch. You'll leave knowing what's broken and what it costs to fix.
Book a RescueSomething broken right now? Emergency fixes
Lovable, Bolt, Replit, v0, Cursor, ChatGPT, WordPress, Wix and Squarespace are trademarks of their owners. Site Rescue is not a partner of, certified by, endorsed by, or official with any of them.